I know I am supposed to dread my birthday and aging, but the truth is, I love birthdays, and I am grateful for each year that I have and...

DIG In As a vice president of quality and customer experience, I love to analyze the root cause of an issue, build flowcharts, and trend...

Every coach, podcaster, and author seems to tell us we must be authentic. Let's remove authenticity as a buzzword and consider what it...